Question 1

Is BG Utility an energy supplier?

Accepted Answer

No. BG Utility is an independent utility bill management and consultancy service. We are not a gas, electricity or water supplier. We analyse your consumption, fix your bill amount, and manage your supplier account on your behalf.

Question 2

How does the fixed bill amount work?

Accepted Answer

We review your actual gas, electricity and water usage over a recent period, add a fair seasonal allowance, and agree a fixed monthly amount with you. We then manage your supplier so you pay that amount. If your usage changes significantly, we adjust at the next review.

Question 3

What bills can you review?

Accepted Answer

Gas, electricity, water and combined business utility bills for UK addresses. We work with both residential and commercial customers.

Question 4

How do I send you my bill?

Accepted Answer

Either upload it as a PDF, JPG or PNG in your customer portal, or email it to us — we'll handle the rest.

Question 5

Will switching interrupt my supply?

Accepted Answer

No. Switching never interrupts your gas, electricity or water supply. The pipes and wires are the same — only the company that bills you changes.

Question 6

How long does a switch take?

Accepted Answer

Most residential energy switches complete within 5 working days. Business switches can take longer depending on contract end dates.

Question 7

Can I switch if I'm in debt to my current supplier?

Accepted Answer

Usually yes for debts under £500 on residential energy. We'll guide you on the best path either way.

Question 8

Do I sign a contract with BG Utility?

Accepted Answer

Yes — a simple service agreement that you can cancel at any time with 30 days' notice. There are no long-term tie-ins.

Question 9

Do you authorise yourselves as my agent?

Accepted Answer

Only with your explicit, written authorisation (a 'Letter of Authority'). You can revoke this at any time.

Question 10

Will you change my supplier without asking?

Accepted Answer

Never. Every switch requires your explicit approval before we proceed.

Question 11

How much does the initial bill review cost?

Accepted Answer

Nothing. The initial review is free, with no obligation.

Question 12

Do you take advance billing?

Accepted Answer

Yes. We bill in advance for the upcoming service period. Your invoice is issued at the start of each billing cycle and payment is due within 14 days. This ensures continuous service and predictable budgeting.

Question 13

How are ongoing services priced?

Accepted Answer

We charge a transparent fixed monthly fee for residential customers, and either fixed fee or open-book commission disclosure for business customers — your choice, agreed upfront.

Question 14

Are there any hidden fees?

Accepted Answer

No. Everything is documented in your service agreement.

Question 15

How do I get in touch?

Accepted Answer

By phone (020 3432 0435), email (contact@bgutility.co.uk), the customer portal, or this website's contact form. UK-based team, Mon–Fri 8am–7pm and Sat 9am–4pm.

Question 16

Is my data safe?

Accepted Answer

Yes. We're GDPR compliant. Your data is encrypted, stored in the UK/EEA, and only used to manage your account. See our Privacy Policy for full detail.

Question 17

How do I close my account?

Accepted Answer

Email us or use the customer portal. We'll confirm closure in writing and securely delete your data on request.

Your questions, answered.

Bill management

Switching suppliers

Contracts

Fees

Support