Our services

Fixed utility bills managed from start to finish

From a free consumption review to fully managed fixed-bill accounts for households and businesses.

BG Utility is an independent utility bill management and consultancy service. We are not an energy supplier, gas supplier, electricity supplier, or water supplier. We help customers review, manage and optimise their utility accounts and costs.

Fixed bill management

Our core service: we analyse your actual gas, electricity and water consumption, then agree and manage a fixed monthly bill amount with your supplier.

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Benefits

  • Predictable monthly payments
  • Based on real consumption
  • Seasonal usage allowance
  • Automatic supplier reconciliation

How it works

  1. 1Send us your latest bills
  2. 2We analyse 12 months of usage
  3. 3We propose a fair fixed amount
  4. 4We manage the supplier ongoing

Energy bill management

We monitor your gas and electricity accounts every month, keep your fixed bill amount accurate, and make sure you're never overpaying for your actual usage.

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Benefits

  • Monthly fixed-amount checks
  • Usage vs. bill reconciliation
  • Direct debit reviews
  • Annual consumption review

How it works

  1. 1Send us a recent energy bill
  2. 2We analyse usage and fixed amount
  3. 3We adjust or recommend a better deal
  4. 4We monitor going forward

Water bill management

We review your water charges and usage to fix a fair monthly water bill, and guide you on meter installation or supplier choice where available.

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Benefits

  • Fixed water bill amount
  • Charge audits
  • Meter installation guidance
  • Business water market switching

How it works

  1. 1Provide your water bill
  2. 2We audit charges & usage
  3. 3We propose a fixed monthly amount
  4. 4We action on your behalf

Supplier switching assistance

End-to-end supplier switching to keep your fixed bill competitive and your supplier account running smoothly.

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Benefits

  • Whole-of-market comparison
  • Paperwork handled
  • Switch-day coordination
  • Final bill checks

How it works

  1. 1Free quote from your bill
  2. 2We present 2–3 best options
  3. 3You choose; we switch
  4. 4We confirm switch completion

Bill auditing

Forensic review of historic bills to verify your fixed amount is fair and to find errors, overcharges and refund opportunities going back up to six years.

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Benefits

  • Verify fixed amount fairness
  • Up to 6 years' refund claims
  • VAT recovery (business)
  • Estimated read corrections

How it works

  1. 1Send historic bills
  2. 2We audit line by line
  3. 3We adjust your fixed amount if needed
  4. 4Refunds paid to you

Contract renewals

We track contract end dates and renegotiate so your fixed bill amount stays fair and you're not rolled onto expensive deemed rates.

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Benefits

  • Renewal date tracking
  • Pre-renewal usage reviews
  • Negotiation on your behalf
  • Fixed-amount protection

How it works

  1. 1We log your contract end date
  2. 2We review usage 90 days before
  3. 3Best fixed offer presented
  4. 4Contract signed & filed

Business utility management

Dedicated multi-site management with fixed, consumption-based bill amounts for SMEs and growing businesses — one consolidated view, one point of contact, one bill specialist on your team.

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Benefits

  • Multi-site fixed bill dashboard
  • Dedicated account manager
  • Procurement support
  • Invoice validation & cost allocation

How it works

  1. 1Onboard your sites & meters
  2. 2Validate current usage & contracts
  3. 3Set fixed amounts per site
  4. 4Manage suppliers ongoing

Account administration

We act as your point of contact with suppliers — change-of-tenancy, name changes, address updates, complaints, meter readings and fixed amount queries.

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Benefits

  • Supplier liaison
  • Change-of-tenancy admin
  • Complaints handling
  • Reading submissions

How it works

  1. 1Authorise us as your agent
  2. 2Tell us what's needed
  3. 3We action with suppliers
  4. 4You're kept informed

Meter support

Smart meter requests, meter exchanges, faulty meter investigations and meter reading support to keep your fixed bill amount based on accurate data.

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Benefits

  • Smart meter requests
  • Faulty meter investigations
  • Meter exchange coordination
  • Half-hourly metering setup

How it works

  1. 1Tell us your meter issue
  2. 2We escalate to the right party
  3. 3We follow up to resolution
  4. 4Fixed amount updated if needed